Please send an email to hello@swoonpaperco.com with your order number and the reason for your refund request.

Please note the following stipulations:

Personalized Items:

• Refunds for personalized items are provided only if an error was made on our end and you do not wish for a replacement.
• Your order must be shipped back to us within 7 days of receipt for the refund process to begin.
• A full refund, including the return shipping costs, will be initiated as soon as we receive the incorrect items. Depending on your financial institution, it may take a few days for the refund to appear.

Non-Personalized Items:

• You may return non-personalized items for a refund within 7 days of receipt.
• Customers are responsible for return shipping costs, unless we made an error fulfilling your order.
• All items must be unopened, unused, and in their original packaging to qualify for a refund.
• Once we receive the items, we will initiate your refund. Depending on your financial institution, it may take a few days for the refund to appear.

Please visit our FAQ page for more information.